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About This Project
Overview
What's Possible
Assumptions
Findings
Lack of HCD
Poor tech & security
Unclear ownership
Recommendations
Hire accountable leader
Dedicated product team
Use HCD practices
Stable funding
Use COTS software
Establish access controls
Leverage existing products
Create a data layer
Start with higher-level data
Prioritize iterative changes
Measure success
Where to Start
Conclusion
Acknowledgements
Appendices
References & Links
Glossary of Terms and Acronyms
Impact Level Comparison
About Us
Defense Resourcing for the Future
Service Design Collective
Findings
Table of contents
Lack of HCD
Poor tech & security
Unclear ownership